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Comments
| Another Job For Ontario’s Ombudsman |
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There are several other hospitals in Ontario currently under provincial supervision and according to a report in the Brampton Guardian, January 2, 2008, a total of 228 complaints were received about hospitals in 2007 - not many relative to total services provided, but for those patients involved still too many. Ontario is the only province in Canada without mandate to oversee hospitals but with a government appointed supervisor all of this changes. In a transformation in health care that hopes to achieve some transparency and honest information about wait times, health care error and even productivity, one would expect to have a provincial ombudsman available to investigate the basis for complaints and to make recommendations. This third party would offer objective assessment and potential solutions. It is a wonder that Ontario lags behind other provinces in ombudsman involvement. The Ontario Ombudsman has done a superb job in my opinion in other areas of health care including assessing the drug review process that denied some cancer patients timely access to much needed medications. It may turn out that Brampton Civic is not too different from most other hospitals that suffer from difficulties with staffing and overcrowded emergency facilities and a variety of day to day pressures. Attempting to understand the issues at Brampton Civic may serve to help understand what changes will need to be made not only there but elsewhere. With various supervisors being appointed at hospitals across Ontario, the problem is likely greater than anything more team work can solve although this is frequently the favoured mantra. When patients have poor outcomes for a variety of reasons and when multiple hospitals are having difficulties requiring government appointed supervisors, the bigger picture needs to be considered. I look forward to hearing more from Ontario’s Ombudsman on healthcare in the future and hope that this involvement will bring more clarity to the very complex world of Ontario hospitals. Add your comment
Comments (2)
Care of older adults
2
Sunday, 29 April 2012 13:21
Sue McGowan
I thought that it was only here in Britain that we do not, generally, seem to know how to care for older adults. Sadly, as I see from your post, this is not the case. I am a nurse and feel ashamed that some of my colleagues do not have the compassion that they should have. Care of the elderly in the UK is, unfortunately, considered to be at the less "glamorous" end of the care spectrum and therefore does not always attract the most talented or committed staff. Nor does it attract the funding. However, good care is not rocket science, it does not necessarily require endless degrees and doctorates, it is common sense. It simply means treating people as you would wish yourself or your loved ones to be treated.
my elderly father's recent stay at Brampton Civic Hospital (George Smither...March 13 2012)
1
Monday, 26 March 2012 09:42
dale banting
After 36 hours in emergency, my dad finally got a room. He went in with very high Blood Sugar (went from 29 to 55 in a very short time in emerg and INR at 10). He was finally given a room in ACE, not a good place to be, but he needed a room and this is where he was put. It is a filthy disgusting place. There were urine soaked towels in the bathroom for 2 days. the reason i know they were urine soaked was because the nurse wiped it up with her feet on the towels, then kicked the towels into the bathroom, and where they sat for at least 2 days, where still sitting there when my dad was released so not sure when it was actually cleaned up. the bathroom was dirty, the railings on his bed were dirty, the bedside table was dirty, there was dried food on the bedside tray table. he's a fall risk, there was a big sign posted as you walked into his room as well as he wore a bright yellow band..but nurses continued to pop the top off of hypodermic needles where the plastic caps landed on the floor. i had to clean up around his bed everytime i went in to see him, which was 2-3 times a day. he was covered in vomit one day, and was choking, a nurses aide was trying to give him water, he put his hand up to say no.. he was choking and couldn't get anything down. she said he shouldn't be choking since he's on a minced diet. I told her he wasn't on a minced diet, he was on a diabetic diet.. she just said "oh". the care was less than even mediocre. he was depressed while he was in there, the dr wanted to discharge him saturday morning, i told him his sugar levels were very high, he hadn't even checked my dad's numbers from the night before or that morning..when he did he said his numbers weren't stable and that he wanted to keep him for a few more days. my dad is a very complacent man and wouldn't complain about a thing, he's 88 and can be intimidated at his age, he needed a voice and his family is giving him that voice. something needs to be done about ACE unit, it's very disheartening to come in to hear nurses complain about other nurses to each other, but loud enough for others to hear. If they're not happy working there, then move them! the patients should not have to suffer because of staff issues as well as cleaning staff issues. If i had any other choice but to take my dad to Brampton Hospital, i would. we're trying to make his last years comfortable and enjoyable, too bad ACE didn't have the same attitude.
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