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Hi I had a very bad week with a PSW mistreating and hurting my grandmother who is going to be 100 years old. The agency is trying to play the game of he said she said and not addressing the issue. I am trying to get a hold of the police to file a report and going to put a verbal complaint through. When one of the managers came to view everything and hear our side of the story she was very sorry about the damage she caused on my grandmother's arm but now my mom said they are changing their story. I want to make sure I take care of this and this PSW does not give care to any other elderly person. My grandmother is going back to the family doctor to fill out a report because her arm is hurting and that is a sign of an infection. We also noticed marks on her arm that we assume was left by this unprofessional PSW who did not touch her careful and was rough with her. Can you direct me to the right source and how to deal with this issue. I think there are too many cases where elderly get mistreated and every article I have read my the government agencies discuss about providing better and quality care but no one wants to address this issue. I am ready to take it to the media if this issue is not dealt with. I have pictures and witnesses who one of them was my 5 yr old daughter who has been telling the story of what she saw to anyone that listens and talks about how upset she is and she wants to sleep with us. Please help. Thank you
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